Contact Centre Directory
Welcome to the Contact Centre Directory.
An independent listing of many of the solution providers in the UK.
We do not rate, score, or recommend, any individual supplier, we just make it easy for you to find the supplier you are looking for.
To search for a specific type of product or service press CTL +F and type the word.
If you wish to search for the name of a specific supplier, click here.
Alternatively please select an option below, we will show you who supplies that service, and where they are located.
Omni Channel Solutions
Omni Channel Solutions include Telephony, WebChat, Email, SMS, and Social Media.
Telephony Solutions
Telephony Solutions show "stand alone" Telephone or Office solutions with little, or no, other media channels
Multi-Media Solutions
Media Solutions include WebChat, Email, SMS, and Social Media. All stand alone or not including Telephony.
Outsourcers
Outsource your Telephony or Contact Centre services to a specialist 3rd party Outsourcer.
Consultants
Unsure of what you require? An external consultant may be the answer. (Please be aware that the consultant may have an affiliation with a number of suppliers.)
AI Solutions
AI Solutions may integrate with your current solutions or may stand alone.
Here we list a number of suppliers of AI solutions.
Accessories
Accessories include Handsets, Headsets, and general Office supplies.
Facilities
Everything from Office Premises to Desks and Chairs. If you need hardware or software to compliment your Contact Centre then visit the Facilities page
Sustainability
Sustainability refers to meeting the needs of the present without compromising the ability of future generations to meet their own needs, by using resources responsibly, ensuring their availability for the long term and minimising negative impacts on the planet and society.
Training
Do you need training? Are you looking for specific courses? Do you want bespoke training for your business?
Looking for "Big Ticket" deals?
Visit the Training page to see whats available.
Work Force Management
Looking to help your business manage it's employees and resources, or to improve efficiency and productivity?
Visit the WFM page to see whats available.
Recruitment
Looking for staff? Age isn't important, skills are. Select the right Recruitment Agency, or Talent Acquisition Company to fit in with your business.
Visit the Recruitment page to see whats available.
Recording
Recording of Customer Contact may form an essential part of your Compliance programme.
Professional recording of announcements and delay messages is also an essential part of your solution.
Visit the Recording page to see whats available.
Cyber Security
Cyber security's core function is to protect the devices we all use (smartphones, laptops, tablets and computers), and the services we access - both online and at work - from theft or damage.
(NCSC.Gov)
Office & Contact Centre Space
Searching for office space or a contact centre?
Whether you need a small office, something bigger or even a full contact centre, we’ve got options to suit your needs.
Choose from serviced, managed, or leased office spaces - all in one place.
Visit the Office & Contact Centre Space page and find your ideal premises.
Increasing Sales Revenue
You’ve trained your team in consultative selling. They know how to qualify, pitch, and close. But when Procurement gets involved, everything changes. So should your approach!
Crack the Procurement Code. Close Bigger Deals.
Engage Smarter. Win More. Protect Margin.
Journey Automation
Journey automation is the process of using technology to streamline and personalise customer interactions across the entire lifecycle. It involves mapping, creating, and optimising customer journeys through automated systems that respond to customer behavior.
Visit the Journey Automation page.
Payments
To accept payments online, you need a payment gateway or processor which handles transactions securely through a website, e-commerce platform, or invoicing software. Common payment methods include credit/debit cards, digital wallets (Apple Pay, Google Pay), and bank transfers.
Visit the Payments page.
Payment Gateways
A payment gateway is a secure online service that approves and processes electronic payments, acting as the digital equivalent of a physical point-of-sale terminal.
Visit the Payment Gateways page.
Financial Services
Financial services are the economic services provided by the finance industry, which include a broad range of businesses. These services facilitate transactions, provide financing, and manage assets for both individuals and businesses, enabling them to achieve financial stability and growth.
Visit the Financial Services page.
Virtual Terminal
A virtual terminal is a web-based application that turns any internet-connected device, like a computer or tablet, into a payment processing system. It allows businesses to accept credit and debit card payments remotely without a physical card reader, enabling transactions for phone, email, or mail orders.
Visit the Virtual Terminal page.
