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Ctalk Limited

SUPPLIER OVERVIEW.

Fire Contact Centre is developed and supported entirely in the UK by Ctalk. Fire is a next-generation cloud CCaaS platform designed for organisations that require resilience, security and the ability to adapt services at pace.

Built, hosted, supported and maintained in private datacentres. Fire unifies voice and digital channels, intelligent routing, workflow automation, recording, analytics and AI-enabled capabilities in a single, modern environment.

The platform is used across both public and private sectors, supporting customer contact operations, critical-communications environments, hybrid working models and high-volume service teams.

Deployments include NHS 111, mental-health crisis services, major road-network operations, local authorities, housing, insurance, finance and commercial service centres. This breadth reflects Fire’s flexibility and suitability for both everyday customer contact and more demanding operational contexts. 

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Engineered for Resilience, Security and UK Sovereignty

Fire operates within Ctalk’s private UK Tier-3 data centres in London and Manchester using an active-active architecture that provides exceptional uptime and assured continuity.

All data remains within the UK and is protected under externally audited frameworks including ISO 27001, ISO 22301, ISO 9001, Cyber Essentials Plus and PCI-DSS Service Provider Tier 1.

Fire Contact Centre Accreditations
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Total Control with Enterprise-Grade Integration

A visual, no-code workflow designer allows operational teams to adjust call flows, digital journeys and automation without supplier intervention.

Open REST APIs and native integrations with Microsoft Teams, Workforce Management tools, CRM and case-management platforms ensure Fire aligns easily with existing systems and future transformation plans.

Fire’s integrated AI capabilities deliver real-time transcription, automated summarisation, sentiment analysis and predictive insights to improve service quality, reduce handling times and support informed operational decisions. 

Data Integration
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Why Choose Fire Contact Centre?

• UK-built and UK-hosted – developed, supported and secured entirely within the UK, with no offshore components or outsourcing.
• Proven across public and private sectors – supporting local authorities, NHS services, housing, finance, transport, insurance and commercial service environments.
• Mission-critical resilience – active-active Tier-3 UK data centres, real-time replication and 99.99% availability.
• Omnichannel capability – unified handling of voice, email, SMS, chat, WhatsApp and social channels.
• AI-enhanced operations – transcription, summarisation, sentiment analysis and self-service applications.
• Operational autonomy – no-code workflow tools enabling organisations to adapt services without relying on Ctalk or IT specialists.
• Strong integration ecosystem – REST APIs, SQL data access and native connectivity with Microsoft Teams and CRM platforms.
• High assurance standards – ISO 27001, ISO 22301, ISO 9001, Cyber Essentials Plus and PCI-DSS Service Provider Tier 1.
• In-house engineering – a single supplier for development, hosting, support and ongoing enhancement. 

Seamless Experience

Contact Details:


To learn more about Fire Contact Centre,  and how we can support your business, contact our team today.

Contact: John Cartwright
Email: sales@ctalk.co.uk
Telephone: 01785 336666
Website: https://www.firecontactcentre.com
Ctalk, Arrive Blue, Media City, Salford, M50 2ST

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