SUPPLIER OVERVIEW.

We’ve worked with contact centres for over 55 years, supporting teams to implement bespoke solutions that improve experiences and outcomes in all areas of the customer and agent journey.

Originally named JT Sinclair & Co., SVL has been serving the needs of the UK since 1967. The company started providing telecommunications for the Public Services, particularly the local Ambulance and Police Forces, and we’ve come a long way since then.

We have a range of trusted partnerships with market-leading technology providers and other key organisations.

Why Choose SVL Technologies?

SVL is the UK’s most experienced provider of cloud-based CCaaS solutions and advanced contact centre applications.

With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial services, housing and utilities.

Our comprehensive portfolio of cloud-based and on-premise solutions includes:

Interactions Recording and Quality Management
Compliance and Fraud Prevention
Legacy Data
Microsoft Teams Recording
Analytics
Workforce Management and Planning
Public Safety Solutions
SVL has established close partnerships with some of the world’s leading technology providers including NICE, Amazon, Microsoft, Calabrio, Liquid Voice and Gala Technologies.