SUPPLIER OVERVIEW.
Cut through the noise and spark real connections with tech that listens, learns, and transforms every customer moment into loyalty and growth.
Why Choose ContactOne?
Beyond Digital
True brand connection feels personal across any channel. An innovative joyride beyond the basics, our bespoke thinking locks onto your business strategy and creates impact where it matters most to you and your customers.
Multi -Channel Contact Centre as a Service
Unify your customer experience across all channels and touchpoints with ContactOne’s multi-channel contact center solution.
Whether your customers reach out through voice, email, chat, WhatsApp or social media, ContactOne ensure your customers receive the same personalised, efficient experience.
• Scalable solution as one size does not fit all
• Reduced costs, while boosting customer satisfaction
• Unified customer experience across all channels
• Integration to back-end services or third-party providers to join up workflow
• PCI compliant call recording
• Agent intuitive interface – ease of use & low training requirement
• Rich management information
• Real time reporting
WhatsApp for Business
Connect with your customers where they’re most active – WhatsApp.
ContactOne’s’ solution integrates seamlessly, offering personalised, real-time support that makes it easier to support your customers. Whether you’re sending updates or resolving issues, WhatsApp keeps you connected.
• Keep it personal on the platform customers prefer
• Integration with your CRM for precise responses
• Increase engagement and deliver faster resolutions
• Outbound marketing to inbound support
• Be active in one of the most used customer channels
• Integration with META via system integrator
AI Evolution
Bridge insight deficits with AI – powered automation.
Get real-time analysis of agent calls through conversational analytics to enhance compliance, quality, and training – without creating broken customer journeys. Implement automation that anticipates needs and ensures seamless, frustration-free experiences for both your customer and team.
AI conversational analytics
Get real-time analysis of agent calls through conversational analytics to enhance compliance, quality, and training – without creating broken customer journeys. Implement automation that anticipates needs and ensures seamless, frustration-free experiences for both your customer and team.
• Analyse and Audit sales and customer service calls in near real time
• Create custom-made criteria's that match your business goals and brand
• Alerts allow you to go straight to the issue
• Training and coaching become transparent with little friction about perceived viewpoints
• Transcription of the whole conversation
• Clear route cause analysis
• Ensuring your business is meeting required regulation.
AI-Driven Automation
AI Automation isn’t just about doing more with less – it’s about doing it way better than your brand has done before. ContactOne’s AI-driven automation takes repetitive tasks off your plate, giving your team time to focus on customer experiences.
• AI chat bots working across different channels such as WhatsApp, webchat…
• Offering real self-service
• Ensuring excellent customer journey
• Creating efficiencies for your business
• Accelerate troubleshooting and workflows
• Enable proactive service that anticipates need.
SMART Customer
Start smart, stay smart!
Smart Customer tools automate common interactions and boost service, but not at the expense of customer experiences. Deploy chatbots for common inquiries, freeing up your team for other tasks. With smarter self-service options, you can ditch the hold music and keep your customer engaged, informed and in control.
BOTS: Chat Bots & FAQ Bot
Our intelligent chatbots give your customer instant and relevant answers. Whether it’s FAQ’s or tracking an order, our bots are well- programmed and easy to implement. Freeing up your agents and ensuring your customers always have support when they need it.
• Handle routine inquires, instantly 24/7
• Personalised responses, improving satisfaction
• Reduce workloads resolving frequent questions
SMART Customer applications
The Smart Customer App gives your customers a personalised, seamless experience.
From recognising their mobile number to guiding them through their order details, the app provides instant access and clear information. It empowers customers to self-serve, reducing the need for human agents’ interaction while ensuring confidentiality at every step.
• Personalised greetings based on customer data
• Immediate access to order status, policies, and claims
• Secure, efficient interactions with built-in ID&V protocols
