Contact Centre Directory
Welcome to the Contact Centre Directory.
An independent listing of many of the solution providers in the UK.
We do not rate, score, or recommend, any individual supplier, we just make it easy for you to find the supplier you are looking for.
To search for a specific type of product or service press CTL +F and type the word.
If you wish to search for the name of a specific supplier, click here.
Alternatively please select an option below, we will show you who supplies that service, and where they are located.
Omni Channel Solutions
Omni Channel Solutions include Telephony, WebChat, Email, SMS, and Social Media.
Telephony Solutions
Telephony Solutions show "stand alone" Telephone or Office solutions with little, or no, other media channels
Multi-Media Solutions
Media Solutions include WebChat, Email, SMS, and Social Media. All stand alone or not including Telephony.
Outsourcers
Outsource your Telephony or Contact Centre services to a specialist 3rd party Outsourcer.
Consultants
Unsure of what you require? An external consultant may be the answer. (Please be aware that the consultant may have an affiliation with a number of suppliers.)
AI Solutions
AI Solutions may integrate with your current solutions or may stand alone.
Here we list a number of suppliers of AI solutions.
Accessories
Accessories include Handsets, Headsets, and general Office supplies.
Facilities
Everything from Office Premises to Desks and Chairs. If you need hardware or software to compliment your Contact Centre then visit the Facilities page
Training
Do you need training? Are you looking for specific courses? Do you want bespoke training for your business?
Visit the Training page to see whats available.
Work Force Management
Looking to help your business manage it's employees and resources, or to improve efficiency and productivity?
Visit the WFM page to see whats available.
Recruitment
Looking for staff? Age isn't important, skills are. Select the right Recruitment Agency, or Talent Acquisition Company to fit in with your business.
Visit the Recruitment page to see whats available.
Recording
Recording of Customer Contact may form an essential part of your Compliance programme.
Professional recording of announcements and delay messages is also an essential part of your solution.
Visit the Recording page to see whats available.
Cyber Security
Cyber security's core function is to protect the devices we all use (smartphones, laptops, tablets and computers), and the services we access - both online and at work - from theft or damage.
(NCSC.Gov)
