Plecto Ltd

SUPPLIER OVERVIEW.

Real-Time Dashboards, Gamification and Coaching for High-Performing Contact Centres

At Plecto, we believe that engaged employees deliver the best results. Our mission is to help businesses unlock their teams’ full potential by providing the right data at the right time—paired with powerful motivation tools that inspire excellence. 

Plecto was born in 2012 from a sales-focused contact centre’s need for real-time visibility. Instead of relying on managers for updates, the team could instantly track their progress. Within a single day, performance surged by 50%, and within a month, they shattered the all-time sales record for the whole company. Today, Plecto powers performance- driven cultures in over 50 countries.

• The world's largest security firm, “G4S” transformed their sales culture, increased motivation and improved customer service by implementing Plecto.

• The Support Centre for a large grocery chain retailer “REMA1000” needed to visualize customer service tickets across 8 different channels. Plecto centralized their overview and it helped them reduce their customer response time by 5 minutes.

• The UK-based “The Insurance Surgery” increased call efficiency by 50%, and Plecto’s gamification actively helped their advisors sell more.

Read the full stories here: https://www.plecto.com/customers/

Our real-time dashboards transform complex data into clear, actionable insights. With built-in gamification and coaching tools, Plecto goes beyond analytics—it revolutionises how teams engage with data to achieve peak performance. By bridging the gap between insight and action, Plecto helps businesses not only track success but also cultivate a positive, high-performance culture that drives long-term growth.

Why Choose Plecto Ltd?

Plecto turns complex performance data analytics into clear, meaningful insights that drive success. We integrate seamlessly with the tools your teams already use, bringing real-time performance tracking, gamification, and coaching elements into a single, easy-to-use, highly engaging platform.

What We Do:
• Seamless Integration – Plecto combines data from all your tools, centralizing performance tracking across all platforms. With 100+ integrations and the option for custom data sources, we provide a full performance overview.

• Fully Customizable Dashboards – Plecto ensures your data works for you, need to create tailored KPI insights from multiple data sources? No problem! Stay agile, informed, and ahead of the competition with dashboards designed to fit your unique operational needs.

• Live Data for Instant Decision-Making – With Plecto, the data updates in real-time giving you up-to-the-moment insights on your crucial KPIs. This allows managers and  agents to adjust strategies and mitigate issues on the fly.

• Motivate with Gamification – Drive engagement with leaderboards, contests, real-time notifications, achievements and rewards. By recognizing top performers and fostering healthy competition, Plecto turns everyday tasks into exciting challenges.

• Drive Long-Term Success – By fostering a goal-oriented and celebratory culture, Plecto helps teams not only hit targets but exceed them. Furthermore, an atmosphere of rewarding success and achievement increases the team’s motivation and reduces employee turnover.

• Data-Driven Coaching in Real Time – Managers can instantly spot coaching opportunities, provide immediate feedback, recognize strengths, and address areas for improvement—helping agents refine their skills and increase their confidence.

• Smarter Coaching and Training – Create a culture of collaborative one-on-ones accessible any time by the manager and the team-member. Offer custom quizzes which streamline onboarding initiatives and solidify new information.

• Automated Reports – Stop spending time buried under spreadsheets. Plecto delivers up-to-the-minute reports, automatically sent to executives, investors, department heads, or individual team members—ensuring everyone stays informed with the latest data, effortlessly.

Create a Culture of High Performance
With real-time visibility, instant feedback, and interactive motivation tools, Plecto eliminates guesswork and keeps teams aligned toward their goals. Whether you're managing a support center or an outbound sales team, Plecto provides the tools to track, coach, and celebrate success—all in one place.

Turn insights into action with Plecto today!