Simply Contact Limited

SUPPLIER OVERVIEW.

Simply Contact is Europe’s leading customer support provider, delivering personalized cost-effective solutions. We are a trusted partner for WizzAir, Metro, Yves Rocher, and other renowned names in Travel & Aviation, E-commerce, FinTech, etc. We aim to solve complex business challenges by delivering simple solutions that provide a positive customer experience.

At Simply Contact, we make sure our clients achieve their growth goals, solve their operational challenges and mitigate risk along the way. That's why we continually invest in technology and ensure comprehensive and thorough training for our staff. Security is our top priority, confirmed by compliance with PCI DSS, ISO 27001 and ISO 27701 (PIMS) standards.

With a team of 600+ skilled agents, we provide seamless contact center services in 20+ languages, operating 24/7/365.

Our services include:

- Multilingual and omnichannel support
- AI-powered customer service solutions
- Call center operations
- Social media and live chat support
- Back-office and technical support
- Comprehensive BPO services

Why Choose Simply Contact?

We have:-
- 11+ years of experience in fast, hassle-free project launches.
- Supporting 20+ languages.
- Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova.
- Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government.
- Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance.
- Flexible 24/7 multilingual support for peak and off-peak seasons.
- AI-powered support for smarter, faster, and more empathetic CX.
- Future-ready solutions from our in-house R&D experts.
We act as an extension of your team, committed to your goals as if they were our own.